General
Do you do take wholesale & bulk orders?
Yes. If you are interested in stocking our candles in your shop you can contact us here.
Or if you want to place a bulk order for an event (wedding, baby shower, party favors, corporate gifts, etc.), simply contact us here and let us know the designs and quantities you are interested in as well as your timeline. We will get back to you with a bulk discount price.
How long will it take to process my order?
Once an order is placed, it may take up to 2-5 business days to be processed. Once processed, you will receive a notification email.
How long will it take to ship my order?
Once your order is processed, they are dispatched for delivery. This can take between 3-5days.
Please allow time for processing and shipping when you place an order with us so it reaches you smoothly.
Do you ship internationally?
Yes, we do.
What is your shipping rate?
International shipping available and calculated at checkout.
FREE standard delivery on orders over AED350 within UAE.
Do you offer in-person candle workshops?
Yes, for a gathering of minimum 15 persons. Share your event details with us here for a booking enquiry.
Do you offer online candle making course?
We are working on the learning materials for an online course. If you are interested in an early bird discount, join our mailing list here and be the first to know.
Do you accept returns?
We offer a 14 days return policy after you receive your order (exceptions may apply). To be eligible, the products must be in the same condition as received, unused, in its original packaging and the free gits included in your order must also be returned in the same condition as received. The materials required and the shipping cost are at the customer charge. Inititate your return request here.
Once we receive and confirm that your order is eligible for return, you will be automatically refunded in the same payment method you previously choose at the checkout and an email confirmation will be sent.
They look delicious, can I eat them?
No, these are not edible.
Decorative Candles
Can I burn my decorative candle?
Our decorative candles are designed for decorative use. However, if you do choose to light them up, burn time may vary due to the irregular shapes and sizes of our designs.
How does a decorative candle burn?
Decorative candles are the total opposite of jar candles. As the decorative candle becomes the vessel itself, the flame is meant to burn more hallow, which can vary for all of our designs.
Is it normal that my decorative candle has wax drips?
Yes, wax drip is totally normal and to be expected with decorative candles. Once the wax has cooled, you can simply remove the excess of wax from your tray or candle holder. Make sure to always exercise caution before lighting your candles.
I accidentally cut my cotton wick too short and now it won’t light, what do I do?
Don’t worry this happens to the best of us! If your candle lights for a short period of time, simply use a napkin to soak up the melted wax and it’ll go back to normal. If your candle is not lighting at all, scrape off some of the wax around the wick and try lighting it again. The wax is the fuel to the wick, and there is just too much fuel for the flame to stay alive.
Is it normal that my decorative candle might have some imperfections?
As our sculptural candles are handmade and hand poured, slight imperfections and color variations may appear by nature. They may also come with small white marks known as ‘frosting’.
Tell me more about 'frosting' ?
Sometimes candles may develop frosting. It is a natural occurrence with soy wax and especially with coloured candles. This appears because the wax is trying to return back to its natural form and as a result it begins to crystallize. Please note that it doesn’t affect the performance of the candle in any way.
Wax Melts
How do I use wax melts?
Place a single wax melt on the ceramic dish of your wax burner and light an unscented tealight below. Once the wax is warm, it will melt and spread fragrance. Add more melts if needed.
How do I change the wax melts?
If your wax warmer is not on and the wax has hardened, it is easier to remove the melts by turning the warmer back on or relighting the tealight for 10-30 seconds so the wax loosens in the dish as it is easier to remove as a solid piece. Apply a light amount of pressure to the melt and and the melt should pop out in a semi solid form. Be sure to wipe away any excess with a paper towel.
How to best store the wax melts?
Wax melts are sensitive to light and temperature, you can avoid your wax melts from cracking and melting by storing in a cool, dry place, away from direct sunlight. Keep your wax melts dust free by keeping the extra wax in the sealed packaging you received.
They look yummy, can I eat them?
No, these are not edible.